Three lines into Cyvela, all answered by the same office
2:40 p.m., between hygiene recalls: one phone call, a workstation count, and a written fee in your inbox before you lock up.
Call before 3 p.m. and the fixed fee arrives the same day. Call after, and it arrives the next morning. Either way the scoping call takes 25 minutes and costs nothing, including the follow-up email.
Closed. It’s 9:16 a.m. on Sunday in Decatur. The form gets read at 8:30am Monday.
Before you dial
four things that turn a 25-minute call into a 19-minute one
None of these are required. Each one we don’t have is a follow-up email, and each follow-up email moves your written fee back by roughly a day.
0of 4 on the desk
A staff headcount helps too. The phishing week covers 25 people; past that it’s $18 a person, and we’d rather say so on the call than in the quote.
If the phone is busy at your end
four fields, typed at the front desk between check-ins
leave the practice details
When someone picks up
the phone is answered 8:30am to 7pm. the walk-throughs start after you lock the door.
Weekdays only. A message left after 7pm is returned from 8:30am the next weekday. Walk-throughs are booked for weekday evenings and run two to three hours.
Closed. It’s 9:16 a.m. on Sunday in Decatur. The form gets read at 8:30am Monday.
- Mon8:30am–7pm · walk-throughs after 6:15
- Tue8:30am–7pm · walk-throughs after 6:15
- Wed8:30am–7pm · walk-throughs after 6:15
- Thu8:30am–7pm · walk-throughs after 6:15
- Fri8:30am–7pm · walk-throughs after 6:15
- SatClosed
- SunClosed
- Phone and email answered
- On-site walk-through window, by booking
- Closed
Where the car goes
based on Lamontville Rd, with no travel charge for the first 90 miles
The rings are 30, 60, and 90 miles from the office. If your practice sits inside the outer one, the mileage is already in the fee.
Distances are road miles, rounded, and measured from our door rather than yours. If your street is near a ring, ask on the call; we’ll check it against the odometer.
| Town | About | Travel |
|---|---|---|
| Dayton | 17 mi | Included |
| Athens | 18 mi | Included |
| Spring City | 20 mi | Included |
| Sweetwater | 30 mi | Included |
| Cleveland | 37 mi | Included |
| Madisonville | 37 mi | Included |
| Kingston | 38 mi | Included |
| Chattanooga | 55 mi | Included |
| Crossville | 62 mi | Included. Central time, so “after 6:15 p.m.” means yours. |
| Knoxville | 64 mi | Included |
| Past 90 miles, mileage is quoted on the scoping call and added to the fee before you sign, not after. | ||
To save you a call
four reasons to dial someone else first
We assess small practices. We’re the wrong first call for a handful of things, and it’s faster to say so here than at 2:40 p.m. on a Tuesday.
-
a screen says your files are encrypted, right now
Instead
Unplug that machine’s network cable, call your IT provider, then the claims number on your cyber-insurance policy. We don’t run live incident response. Call us the week after, when you need to know how it got in.
-
you’d like to sell us a firewall
Instead
We don’t resell hardware or take a cut of software, so there’s nothing for us to buy on a client’s behalf. The inbox is still contact@cyvelagoods.com. The answer is still no.
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you need a breach notification letter drafted
Instead
That’s a job for a healthcare attorney. We’re security consultants. We’ll gladly send your counsel the risk analysis and the findings; we won’t write the legal parts.
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a patient can’t log in to the portal
Instead
Your practice software vendor’s support line. The only password resets we send are fake ones, during phishing week, and we tell you about them afterwards.
everything else: (805) 427-0080
Book the 25-minute scoping call